AI replies for small businesses: how they work and where they stop

The AI assistant in WhatsApp Araby is not a robot that makes things up — it's a polite employee who knows only your business information, and stays silent when it doesn't know.

How it works

1. You write your business info once: services, prices, working hours, return policy.
2. You write your FAQ with your own answers.
3. The assistant answers customer questions from that information only, in the tone you pick: Egyptian, Gulf or Modern Standard Arabic — English for English writers.

Why "from your info only" matters

Any answer that invents a price or a promise can cost you a customer and your reputation. Our assistant never invents — when it can't find an answer, it hands the chat to your team with a "needs your reply" badge.

Built-in limits

• After a human replies in a chat, the assistant goes quiet for 12 hours so it never interrupts a human conversation.
• It never answers opted-out contacts.
• Per-contact and per-number limits per hour and per day — editable by admins.
• It shows "typing…" first, so replies feel natural.

When does it hand over?

• When the customer asks for a person.
• When your info doesn't contain the answer.
• When specific keywords you define trigger a hand-off.

Tips for best results

1. Update your business info whenever a price or time changes.
2. Write FAQs the way customers actually ask, not the way you'd phrase them.
3. Pick the accent closest to your audience.
4. Watch the "answered / handed off" report weekly and improve your info.

Bottom line

A good AI assistant = accurate info + clear limits + a smooth hand-off to humans. Set it up once, watch it, and it becomes your best receptionist.